All Sales are final. Funko-shop.com has a no return or exchange policy with the exception of special circumstances below:
- Incorrectly received items purchased from Funko-Shop.com can be returned for refund within 15 days of receipt of shipment.
- All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund any shipping costs.
- Due to the limited nature of our products, we cannot guarantee that the item(s) will be replaced.
- In order to be eligible for a return, you must email firstname.lastname@example.org. If your shipment qualifies for a return instructions will be provided. Returns sent back without authorization will be refused.
- Seller Error: If we made a mistake, such as sending the wrong item, please contact us at email@example.com, within 15 days of receiving and we will begin processing your return and replacement at no additional cost to you. Images of incorrect product may be required, and call tags will be issued prior to the replacement shipping.
- Defective items:If you receive an item with a manufacturer's defect, please contact us within 15 days of receiving your order to arrange for areplacement. Images are required and all replacements are subject to our customer service discretion.
- Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Please email firstname.lastname@example.org with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.
- Refused or Undeliverable Packages:Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price. Customers are able to contact UPS to arrange alternate delivery. Funko is not responsible for any fees that are associated with this alternate delivery.
Replacements on sold out / archived items:
We cannot guarantee that we will have replacement parts for sold out or older archived items as replacement inventory is not always available. In the event that we do find you an acceptable replacement you may be subject to shipping charges to have the replacement part sent to you.