All missing, damaged, or incorrectly received shipments or items must be reported by email within 15 days of delivery. Photo documentation must be included in your submission.
Damaged items will be reviewed by the support agent. If applicable, a replacement will only be issued for damaged products, and does not cover or include packaging of said products. Blemishes to packaging will not be considered as part of a damaged item. Approval for replacements will be at the discretion of Funko Support.
Please be aware of the following replacement limitations:
We cannot control slight manufacturing variations and are not able to replace based on these variations, which include, but are not limited to minor paint flaws or figure positioning (this includes stance). Blemishes to packaging will not be considered as part of a damaged figure.
Product Packaging / Plastic Inserts
We design our packaging to protect the collectibles inside, and we do not seal our boxes for this very reason. We encourage you to take your Pop! figures and other products out of the boxes to enjoy them! Even if you choose to keep your figures in the boxes, we are not able to replace packaging or the plastic inserts.
Blind Figures or Chase Figures
All blind boxes and chase figures are shipped at random, including replacements. If we replace a blind box or chase figure, we cannot guarantee that you will receive the same variant as in your original shipment. We do not accept requests for specific items.
We are not able to exchange sizes or offer replacements for t-shirts, due to an incorrect fit. In addition, we cannot control slight manufacturing variations and are not able to replace based on these variations.
Sold out / Vaulted Items:
We cannot guarantee that we will have replacements for sold out or older vaulted items as replacement inventory is not always available.
Questions regarding replacements should be sent to firstname.lastname@example.org.
Returns and Exchanges
All sales are final on funko-shop.com and shop.funko.com. There are no returns or exchanges except for special circumstances below:
- Seller Error: If we made a mistake, such as sending the wrong item, please email us at email@example.com within 15 days of receiving, and we will begin processing your return and replacement at no additional cost. Photo documentation of incorrect product may be required, and call tags will be issued prior to the replacement shipping.
- Defective Items: If you receive an item with a manufacturer's defect, please email us at firstname.lastname@example.org within 15 days of receiving your order to arrange for a replacement. Photo documentation is required, and all replacements are subject to Funko Support's discretion.
- Shipping Damage: A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. However, if your order has arrived damaged due to the shipping process, please email us at email@example.com with photo documentation of the package and damaged contents. All replacements are subject to Funko Support's discretion.
- Refused or Undeliverable Packages: Packages returned to Funko because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price. Customers can contact UPS to arrange alternate delivery. Funko is not responsible for any fees that are associated with this alternate delivery.
All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered, will not be eligible for return. Furthermore, we are unable to refund any shipping costs.
In order to be eligible for a return, you must email firstname.lastname@example.org. If your shipment does qualify for a return, instructions will be provided by Funko Support. Any returns sent back to Funko without authorization by Funko Support will be refused.