- What is the order cutoff date to guarantee delivery before Christmas?
Orders must be placed by 12/10 in order to guarantee delivery before Christmas.
What happens if my order comes after Christmas?
We can only guarantee delivery before Christmas for orders placed by 11:59 pm PST on 12/10 to a valid shipping address. If an order qualifies for this guarantee and is delivered after Christmas, you can contact customer service at email@example.com to have your shipping costs refunded.
How do I take advantage of the Holiday Free Shipping offer?
Free shipping applies to all orders with a subtotal of $75 or more placed between 12/1 at 7 AM PST and 12/31 at 11:59 pm PST. It will be automatically applied at checkout to all qualifying orders. Note that individual orders are not cancellable or combinable, and free shipping cannot be retroactively applied to any existing orders.
My Funko-Shop.com account no longer works, what gives?
Funko Shop customers need to create new customer accounts if they want to save their information for future purchases, save their Pop! Yourself Avatars and utilize the same user account across our new digital spaces.
Orders placed before: 7/31/2017
If you placed and order before 7/31/2017, you will receive an email notifying you when your order has shipped and a tracking number. If you haven’t received a shipping confirmation by 8/5, please email us at FunkoShop@funko.com and let us know.
- Where's my Funko-Shop.com purchase?
Orders placed on the old Funko-Shop.com are in our warehouse being carefully monitored as we pick and ship to you. You will continue to receive shipping and delivery updates via email until it arrives. If you think there may be an issue with your delivery, check your UPS My Choice account or contact us at FunkoShop@funko.com.
How soon will my order ship?
Orders will usually ship within 3-5 business days from our warehouse. For orders containing Funko FunKlub Kits, it may take up to 7 business days for processing. We ship orders Monday - Friday, during business hours only, and we don't operate on major holidays. Please note that orders placed during a sale or promotion may take longer to process.
- How do I track my order after it ships?
You will receive a shipping confirmation email, along with tracking information once your order has been shipped from our warehouse.
- What shipping services do you offer?
We ship with United Parcel Service (UPS) SurePost at a flat rate per order. Please note that at this time we are only able to ship within the United States (the contiguous 48 states plus Alaska and Hawaii). We cannot offer shipping to U.S. territories, APO/FPO/PO boxes or international locations, including Canada. In addition, UPS deliveries occur only on business days, they will not deliver on the weekends.
- Do you offer alternative or expedited shipping?
Currently we only offer shipping services through United Parcel Service (UPS) SurePost. Customer who use UPS MYChoice may change their shipping options at anytime.
- Do you ship internationally?
We cannot offer shipping to international locations, including Canada.
Why do things sell out so fast?
Due to the limited nature of some of our products, we cannot guarantee stock availability. The best way to make sure you are in the know is to sign up for our newsletter.
Do you restock sold out items?
In regards to Apparel and Brand Shop items, if the demand is strong enough, we'll make every effort. With Collectibles, being that they are limited, we will not be restocking them.
What if my product is damaged or missing?
We take extra care to package your box contents. However, if you feel products are damaged or missing, please contact FunkoShop@funko.com and include pictures of reported damages. Submissions are reviewed on a case by case basis, and not all cases will qualify for a replacement.
Where are your products made?
Our Apparel is manufactured and sourced in various countries: Mexico, Honduras, Nicaragua, Bangladesh, Haiti, China. Our Collectibles are manufactured in China.
How do I find out about new products?
If you would like to receive information on new items we're coming out with, please join our Weekly Newsletter! You can sign up at the bottom of the www.funko.com main page.
How do your items fit?
You can find our general apparel size chart here. Actual shirt sizing could vary slightly from provided measurements due to manufacturing tolerance. We suggest referencing the size chart before ordering an item.
Are your garments pre-shrunk?
Not unless otherwise specified. Our shirts tend to shrink about a half size if washed and dried under high heat. To ensure the long life of our garments, please follow all washing/drying instructions carefully.
Can I count on ordering the same size shirt every time a new one is released?
Once you nail down your shirt size, we want it to be as easy as possible for you to order without hesitation. Our goal is to make quality shirts that are guaranteed to fit across various fabrics. That being said, our shirts can have very slight sizing variances due to their construction and the natural variability of fabric composition.
What happens if I receive a size that is different than what I ordered?
If you receive a size that is different from what you ordered, please email FunkoShop@funko.com.
I chose the wrong size. Can I exchange my shirt for a different one?
All Sales are Final and we cannot accommodate exchanges.
How do I place an order?
Go to shop.funko.com (hint: you're already here) and click on a product you like, then add to cart. Follow the easy checkout process, and soon you'll see your Funko package on your doorstep!
I just placed my order. Can I add to it?
Unfortunately not, you need to place a separate order for any additional items you wish to purchase.
My order won't go through. What should I do?
Please only click the "Place Order" button once to avoid multiple authorizations. If you continue to receive an error message, even after reviewing your credit card information, billing and shipping addresses, please check and make sure you are using the latest version of your web browser. If the problem still persists, please contact us at FunkoShop@funko.com.
Can I make a change to an order after it's been placed?
Unfortunately you cannot make any changes to your order once it's been placed.
How do I cancel my order?
All Sales are Final and cannot be cancelled once you place your order.
- How do I return an order?
Where is my order?
If don't receive a shipping confirmation email at least 72 hours after you've placed an order, then please send an email to FunkoShop@funko.com. We will investigate and respond back. Please note that orders placed during a sale or promotion may take longer to process. If you did receive a shipping confirmation email, you can view your tracking number to see the status of your package.
Payment & Billing
What payment options are available?
We currenty take credit card payments in the form of Mastercard, Visa, and Discover.
Why has my card been declined?
Please make sure your billing address is typed correctly, especially your zip code. The billing address must match the address to which the bank account is registered. If you continue to have problems with making payments, please email firstname.lastname@example.org
Unfortunately due to a filter we have on our website, it will not allow non US credit cards to process purchases, even though you're shipping to a US address. This is a security feature we have set in place, and we don't foresee this changing any time soon. We're very sorry for this inconvenience.
Is my payment information safe?
Your payment is secure. We use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- What is your return policy?
- Can I return an item I purchased?
Can I return an item for store credit?
We do not issue store credit. All Sales are Final. Funko-shop.com has a no return or exchange policy with the exception of special circumstances. Please click here for our Refund Policy.
How long does a return take to process?
If your shipment qualifies for a return, instructions will be provided. The time it takes to process a return, will be dependant upon the details of the issue being resolved.